Ecom Express — not receiving my order due to not receiving otp | |||
Its been more than 3 days and the company niether responding to my mails nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but it always denies that my awb number is wrong and but when i try to track it says its correct and gives me all the details. My awb number: [protected] and order number: [protected] Please help me out so that i can get my order as soon as possible. Its urgent. Was this information helpful? | |||
|
Ecom Express customer support has been notified about the posted complaint. Verified Support Jun 08, 2020 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Ramen Team Ecom Express Verified Support Nov 24, 2021 Ecom Express Customer Care's response Dear Udit, Greetings from Ecom Express. Thank you for writing to us. We request you to kindly provide the new 9 or 10 digit AWB / tracking number for us to assist you on the same. Regards, Team Ecom Express Verified Support Dec 22, 2021 Ecom Express Customer Care's response Dear Udit, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused. We request you to kindly cross check with your shopping portal and provide the correct 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same. Regards, Team Ecom Express | |||
 9 Comments | |||
Comments
Hello Sir,
I placed my order from bewakoof.com. Which I was about to get today but I was not receiving the OTP on my registered mobile no. due to which the delivery boy did not give my courier to me.
My AWB no. - [protected]
Order no. - BWH[protected]
My registered mobile no. - [protected]
Please help.
![]()
I placed my order from bewakoof.com. Which I was about to get today but I was not receiving the OTP on my registered mobile no. due to which the delivery boy did not give my courier to me.
My AWB no. - [protected]
Order no. - BWH[protected]
My registered mobile no. - [protected]
Please help.
My product has reached the nearest hub and i havent received any ot from company to get the parcel recieved. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but it always denies that its not issue from their side. My awb number: [[protected]] and order number: [KL-C[protected]]
Please help me out so that i can get my order as soon as possible. Its urgent.
Please help me out so that i can get my order as soon as possible. Its urgent.
I made a prepaid order on flipkart, but I mentioned a wrong number while ordering, so I am not recieving otp, so I called ecom express helpline, they told to inform flipkart to update another number, but flipkart people's say now it's not possible, you can tack to ecom express people, they can in need resolution
I have ordered for a denim trouser at max online and have paid it online when i got the message from max that the item is out for delivery but when the package came the delivery boy said they wont give me package until and unless i give them the otp tbh i didnt receive any otp from ecom express and they say i done some mistake while saving my phone number.I am sure i have saved the exact phone number.So poor and rude service.Its the first time I am facing such issue
I have ordered for a denim trouser at max online and have paid it online when i got the message from max that the item is out for delivery but when the package came the delivery boy said they wont give me package until and unless i give them the otp tbh i didnt receive any otp from ecom express and they say i done some mistake while saving my phone number.I am sure i have saved the exact phone number.So poor and rude service.Its the first time I am facing such issue
Karthik_tk's reply, Nov 16, 2021
I am facing the same issue. Have you received the order finally? Or did they returned the product back to the Max and received refund. Pls help me with this
My tracking id's are [protected] and [protected]. . am not receiving otp to my registered mobile no .delivery person came for 3 days continously and took the product back because I didn't receive otp in my mobile number.Please ask the delivery person to consider the id proof and deliver the products. Please review and do the needful.
I have a parcel from Decathlon. Ecom express is unable to send OTP, due to which my delivery is stuck.
I tried calling the customer care but no response.
Please send the OTP or send it via mail.
I want the package to be delivered today.
I tried calling the customer care but no response.
Please send the OTP or send it via mail.
I want the package to be delivered today.
Its been more than 3 days and the company niether responding to my mails nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but it always denies that my awb number is wrong and but when i try to track it says its correct and gives me all the details. My awb number: [protected] and order number: [protected]
Please help me out so that i can get my order as soon as possible. Its urgent.
![]()
Please help me out so that i can get my order as soon as possible. Its urgent.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3645
Resolved
1263
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
And I want this courier urgently because I has book's and already the classes also started