Ecom Express — Not receiving otp on delivery

Shreyasbhavsar

Aug 12, 2022

Website:

It is online delivery service

I buy some stuff from decathlon and the delivery date was 10 august 2022. The delivery guy came from Ecom Express and ask for otp which is from ecom express. But Ecom Express didn't send me any otp, the delivery boy tried multiple attempts but i didn't receive any. They check my phone but nothis is helping. The only otp i get is from decathlon itself, but they say this otp doesn't fit our ecom express one.
I kindly request you to look into this matter and resolve it as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 13, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express