Ecom Express — Ofd applied to package/package never came

Amanjot23

Oct 11, 2021

Address: Ecom express,Kalpakkam,Tamil nadu

Dear sir
I ordered my package from a store for stationary, and the package was supposed to deliver on 06th oct, the delivery person Boopalan called and I couldn’t able to recieve the call then within 5 mins I called him back but he said he cant come and rescheduled the delivery for next day.
Next day delivery boy from ECOM EXPRESS KALPAKKAM TAMIL NADU (BOOPALAN) called me and canceled my deliver and again said tomorrow.
That tomorrow never came.
I am so upset with standard of service ECOM is offering, I am feeling like scammed and there is no customer value in this company.Their customer number +[protected] is always busy.( NO RESPONSE).
I want to file the complaint against them.
Please update me on my package where it is and why ofd locked applied when I was available to receive the package but deliver person never came to deliver.

I need my refund money or the package.

My AWB number is [protected].

I am out of patience at this moment. Update me when I will receive the package.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2021

Ecom Express Customer Care's response Dear Amanjot,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We shall coordinate with our center to get this investigated. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Oct 14, 2021

Updated by Amanjot23 In reply to customer service comment :
I had to ask my shopping portal to file RTO, since your courier service was not responding and delivering my package. Upgrade your service, and value customer time.
Never going to opt for ECOM again. Even the customer service centre also doesn’t take the call to solve the issue.

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Comments

Amanjot23

Oct 14, 2021

I had to ask my shopping portal to file RTO, since your courier service was not responding and delivering my package. Upgrade your service, and value customer time.
Never going to opt for ECOM again. Even the customer service centre also doesn’t take the call to solve the issue.

Ashik@

Sep 11, 2022

I Ordered a Product in Paytm at August 3.my product is Dispatched Through Ekart. On Sep 7 I received a sms like today You will Receive a product. But Not Received. Sep 8 Also same Sms Came But They didn't deliver my product. Today 10 Sep They cancelled My order. That Order is very Important for me.. Very Pathetic Service From Ekart Express Kalpakkam. My Awb No is [protected] . Please Kindly Take a Necessary action. I need a package immediately .