Ecom Express — OFD Lock applied [protected]

Respected sir,

My awb no is [protected]
And my order was shipped on 22nd may and i didn't recive any call or the shipmemt was not brought to my address and it has been 3 days that my order is in ofd lock. From last 2days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
And the called me on Sunday said shipment will be sent and then after they didn’t gave any response from there side now the shipment location showing as gurugram instead of Kolkata i want it back to my address urgently

Please help me.
Thank you
Abhishek