Ecom Express — Ofd locked

I have placed an order.. Awb number is
[protected].. Gave clear address. The person didn't even call us for single time. Updated the status as customer declined the call and declined the parcel which is not acceptable. Calling to customer care to disable the ofd lock and they are telling with in 24hrs it will be disabled and delivery will be done which is not yet done. I want my courier asap. Ecom team plz take care of these things and provide good service to customers.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

Request you to kindly reconfirm the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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