Ecom Express — on high priority the case should be considered

Hello,
Awb no :[protected]
The order was done from my end for manorama pradhan.

I have been calling you guys to get information about my order delivery.
Last 27th 0f august i had a conversation with you guys you told me to wait till today, and now when i called you today, yours executive transferred the call to higher authority. Even the high authority they are saying me to wait for the next 7 days, they also cannot resolve my issue. When he wasnot able to resolve it, he behaved as if he cannot hear my voice (Where as i know high authoriy person could hear everything) and after that he disconnected without giving resolution.
Earlier (27th of august 2019) also your high authority told me to wait for next seven days.
I also request you to hire that person for higher authority who can atleast reslove issue rather than avoiding this issue.

You can see i order on 16th august 2019, now it is 30th august.
Before that
Kindly request you to please resolve this issue as soon as possible