Ecom Express — Order and shipment regarding

Sir,
I ordered a realme buds 2 wired earphone from the realme store app. After few hours I got a message that the order is shipped. But now there is showing that "Pickup failed Shipment not ready". Why this is happening? Please help me to deliver the product as soon as possible😊🙏.
Order ID:[protected]
Courier: EcomExpress
Tracking ID: [protected]
My realme store ID:[protected]
Please solve this issue as soon as possible. Waiting for your valuable reply.
Thank you
Midhun
Was this information helpful?
No (0)
Yes (0)
Ecom Express customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Midhunchichu,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6402
    Pending
    3645
    Resolved
    1263
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information