Ecom Express — Order delaying for over a week from the proposed date

Address:

Ecom Express, Ambience corporate towers, Gurugram, Haryana

My name is Ram. I live in Hyderabad. My order id: WA[protected]. I have ordered dress from Aurelia for my wife birthday. I am supposed to receive order by 5th Jan. Till now I didnt get it. When I tried asking CUSTOMER service who live in Pune, they dont have their hyderabad representatives CONTACT number. I have been calling them daily to enquire about my product but it is of no use. They are utter nonsense cheaters. They dont have commonsense. Covid is not where linked to them.. Its just an excuse.. Product reached hyderabad a week ago. But they are not even trying to deliver it to me.. I recommend everyone in public to avoid this stupid service. They will make you cry. I am highly disappointed as my wife's birthday is over now.. I would like to sue these ###..