Ecom Express — Order misroute

I have been waiting for my order to get delivered from ajio since 8th february since the order is not getting delivered i have tried about 10 times contacting customer care but they only say wait for some time your order is misroute i have checked tracking of my order it basically in a loop it comes near to my address then goes somewhere else
please look into my issue
and get it delivered
date of product ordered -31 january
order shipped - 2 february
expected delivery date was -8 february
tracking id - [protected]
order id- order #fl[protected]