[Resolved] Ecom Express — order not delivered. but the status shows that it is delivered?!.

SoumiCustK

Jan 6, 2020

Address: 560068

My awb no is [protected]. The status of my order shows that it is delivered on 2nd january 2020. But still i didn't receive my order. I called the customer care number [protected] but still i didn't receive any satisfactory answer. They are unable to tell me when the issue will be resolved!. I tried calling the contact number that was given in the message (Executive phn no: [protected]). But no response!!.
I am very much disappointed with ecom delivery service!!

Kindly help!.

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Mar 20, 2020

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Jan 08, 2020

Updated by SoumiCustK The contact number is the same that is provided in the shipping details. [protected]

Verified Support

Jan 14, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. As per confirmation the said shipment has been delivered at your address after verifying the OTP.

Please let us know for further assistance.

Regards
Ecom Express

Jan 14, 2020

Updated by SoumiCustK No!!!. I haven't received the order yet!!!.

As far as OTP is concerned, the delivery person called me and asked for the OTP to deliver the product. Since I was not available at home, I told him to hand it over to the security guard of my apartment and then I shared the OTP with the person. But the order is not given to security and I didn't receive any call from security for confirmation.. After 20mins of sharing the OTP I received the message saying the order is delivered!!!. But when I check with the security guard about the delivery, there was no record of delivery to my apartment!!!.

Please check who was the delivery person assigned to deliver the order to my address on 2nd January and ask him to whom he has delivered the order.!!! If the person is saying he has delivered the order correctly to my apartment then ask him to check with the person to whom he has delivered on that day!!! I hope there will be record of the delivery person in your system. Please check it and contact him.

I am waiting for the update from your team.

Jan 23, 2020

Updated by SoumiCustK It's going to be 3weeks.. Still my issue is not resolved!!!... When is my issue going to be resolved?!. I am not getting any update from your team!!!.

I am very much disappointed now!!!. There is no action taken for my issue!!!. Why aren't you taking this on priority?!!!.

Feb 03, 2020

Updated by SoumiCustK 1month got over. Still my issue is not resolved.

Mar 01, 2020

Updated by SoumiCustK It's been 2months now.. Still my issue is not resolved..

Verified Support

Mar 02, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings

We regret for the delay, we shall coordinate with our team to get this investigated and resolve at the earliest.

Regards,
Ecom Express Team

Verified Support

Mar 04, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered.

Request you to kindly check and confirm back in case you have not received yet or if you got the shipment then share the actual date of delivery require any further assistance from our end.

Regards,
Ramen
Ecom Express Team

Mar 08, 2020

Updated by SoumiCustK Thank you so much.. I received it.