[Resolved] Ecom Express — order not delivered

Sanjanakumar

from Chennai, Tamil Nadu

Address:	Nilgiris, Tamil Nadu, 643006
Website:	ecomexpress.in

My awb no is[protected]. Ordered a product on lifestyle store. I got a message from ecom express ooty branch on monday saying that delivery was failed after 1st attempt. However i did not receive any call from the courier person. I tried calling ecom express customer care but could not get in touch with them as it said customer care people was busy on other calls. This was the case for 5 days. After 5 days, i again received a message from the courier saying 2nd attempt of delivery failed due to customer not available.
I got to speak to the customer care people finally after calling them for 5 days.

They said it will be delivered by 24-48 hours.
My product has been lying in ooty courier hub for 5 days and they say it will be delivered by another 2 days.

Such a bad service.
Very disappointed.

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Jul 19, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

Ecom Express Customer Care's response Dear Sanjanakumar,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 12 June 2018, Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].
Regards,
Ecom Express Team

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Comments

Mounika Shivshankar

Sep 1, 2021

I’ve ordered a product and it’s supposed to reach me by 28th August. The first day it said delivery failed (reason: wrong address). The second day I again called the customer care and told them the address was right, but again the delivery failed (reason: could not locate customer) and it’s been the case for almost five days now.
The funniest part is I haven’t received a single call from the delivery agent and I’m not sure why they are dodging the delivery.
This isn’t the first time. It’s been the same case with my previous parcels as well. I wait for a week for them to deliver and they fail to do that and I go to the office myself and collect them.

At this stage, I really don’t understand the purpose of the delivery service.
Very very poor service! Very disappointed!