Ecom Express — Order Not Delivered even after waiting for so many days

Ecom Express — Order Not Delivered even after waiting for so many days

S Shashikanth Patil from Gulbarga, Karnataka Sep 29, 2022 Oct 6, 2022 This thread was updated on Oct 6, 2022

I have placed an order on 22/09/2022 from Flipkart, and initially the delivery date was 26/09/2022. The Flipkart's delivery partner Ecom Express picked my order and they haven't delivered it till 26, and then flipkart changed the delivery date to 29, and today is 29 and my order is not yet delivered. Ecom Express send messages daily morning like my order is out for delivery and at the end of the day they cancel the delivery and say that they will retry again tomorrow They are doing the same from past 5 days, and i cant even contact their delivery person or customer care. Please help me regarding this issue Was this information helpful? No (0) Yes (1)
Ecom Express customer support has been notified about the posted complaint. Sep 29, 2022 Updated by Shashikanth Patil My AWB: [protected] Verified Support Sep 30, 2022 Ecom Express Customer Care's response Dear Shashikanth, Greetings from Ecom Express! We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery. Regards, Team Ecom Express Sep 30, 2022 Updated by Shashikanth Patil I am already getting messages for out for delivery from past 5 days, but the product is not being delivered Verified Support Oct 06, 2022 Ecom Express Customer Care's response Dear Shashikanth, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. Regards, Team Ecom Express
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