[Resolved] Ecom Express — Order not delivered on time and not providing any updates or resolution | |
I have ordered some items from isha life on Jul 29th and it was shipped via Ecom express. The tracking id is [protected]. It was supposed to be delivered on Aug 1. The delivery guy just called me once but I couldn't pick up the call as I was driving. So I called them back after 25-30 mins multiple times but neither were they picking up the call nor providing any updates. Then they rescheduled my order to Aug 2.I didn't receive the order on that date. When I called their support executives I was informed that the delivery is rescheduled to today ie August 3. Still, there is no status update from their side. It is not yet out for delivery. So I again called their representatives and they told me to wait till 8 PM today and If I don't get the order still They will deliver it tomorrow. They were simply saying something to end my call and not providing any resolution for this. Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved I had to pick the order myself from the local delivery hub of Ecom because the. staff in the local delivery hub was not ready to provide home delivery for no reason. Ecom Express customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
There is a correction regarding the dates. The expected date was august 2 and was rescheduled to August 3 initially and again rescheduled to august 4. Today they are told me I have to wait until August 5 to get the delivery if it is not delivered today
Reply
Dear Sreeragk,
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
Regards,
Team Ecom Express
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
Regards,
Team Ecom Express
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No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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