[Resolved] Ecom Express — Order not delivered on time and not providing any updates or resolution

[Resolved] Ecom Express — Order not delivered on time and not providing any updates or resolution

S sreeragk Aug 4, 2021

I have ordered some items from isha life on Jul 29th and it was shipped via Ecom express. The tracking id is [protected]. It was supposed to be delivered on Aug 1. The delivery guy just called me once but I couldn't pick up the call as I was driving. So I called them back after 25-30 mins multiple times but neither were they picking up the call nor providing any updates. Then they rescheduled my order to Aug 2.I didn't receive the order on that date. When I called their support executives I was informed that the delivery is rescheduled to today ie August 3. Still, there is no status update from their side. It is not yet out for delivery. So I again called their representatives and they told me to wait till 8 PM today and If I don't get the order still They will deliver it tomorrow. They were simply saying something to end my call and not providing any resolution for this. Was this information helpful? No (0) Yes (1)
Aug 7, 2021 Complaint marked as Resolved I had to pick the order myself from the local delivery hub of Ecom because the. staff in the local delivery hub was not ready to provide home delivery for no reason. Ecom Express customer support has been notified about the posted complaint. Aug 05, 2021 Updated by sreeragk Now it is august 5 today was the last expected delivery date for my order. They have not yet delivered my order. When I called customer service they were asking me to wait.I was getting the same reply for the last 3-4 days
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sreeragk

Aug 4, 2021

There is a correction regarding the dates. The expected date was august 2 and was rescheduled to August 3 initially and again rescheduled to august 4. Today they are told me I have to wait until August 5 to get the delivery if it is not delivered today

Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 6, 2021

Verified Support

Dear Sreeragk,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

sreeragk's [Complaint's author] reply, Aug 7, 2021

You kept my order delayed and was not providing me with any update other than asking me to wait every other day when I called your customer support more than 20 times. So I picked the order myself from the local Ecom hub. such a bad service. Charging the customer for home delivery and not delivering in time.