Ecom Express — Order not received but show order delivered

Website:

ecomexpress.in

Hello,

Tracking number:[protected]

I have order a product form shopee website and it was shipped via ecom express.

The shopee tracking page show the package is delivered but i haven't recieved the same,

The package never came to my place or even i didn't get any call from the delivery executive about the same at the date of delivery

I cross check with neighbor also but they are not received and one more thing without my id or signature how the delivery completed and the shipment date[protected] i am in home only so when shipment is delivered i am totally confused do need full