Ecom Express — Order not received yet

I have a delivery in 07.08.2020 they call me and said we have lots of delivery so we deliver the product in next week. Then next week they call me and said we wrongly deliver your product to another customer so tomorrow we will deliver your product. Then today they call and said today also we are unable to deliver your product. But the tracking status shows customer unavailable. What is going on? Why are you put the wrong status. I am very very upset towards this service. Please solve my problem and deliver my product.
Awb: [protected]
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express
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    Ecom Express Phone
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    +91 11 6659 8800
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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