Ecom Express — Order status shows locked at rto

The customer care promised me that I'll receive my order at the earliest. I had to receive my order on 25th of August and today it is 19th of September. The order status shows it's locked at rto. What does that mean? I mean the service is pathetic
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2021
Ecom Express Customer Care's response
Dear Haripriya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express
Sep 20, 2021
Updated by Haripriya7850
Awb no. [protected]
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