Ecom Express — Order stuck in transit for more than 3 weeks

Ecom Express — Order stuck in transit for more than 3 weeks

V vignessh.v Apr 13, 2023 Apr 17, 2023 This thread was updated on Apr 17, 2023

I placed an order via an online store for computer parts. The order was shipped via Ecomexpress and the tracking number given was [protected]. The order was placed on the 20th March 2023 from Delhi and till date the tracking page shows the status to be in transit since 23rd March 2023. And there are no updates to the tracking number since the 23rd March. It surely cannot take 3 weeks to ship parcels from Delhi to Bangalore. I tried writing to [protected]@ecomexpress.in multiple times, but no response till date. Also their IVR number [protected] only says "Your order cannot be delivered due to" and gets disconnected. Please resolve this as soon as possible. +1 photos Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint.
2 Comments	Share
Submit Close

Related Ecom Express reviews

View all 6402 Ecom Express Reviews

Comments

Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 17, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

vignessh.v

Apr 17, 2023

Thanks for the clarification on this. I cannot understand how the shipment can be sent back to origin without even one delivery attempt to the consignee. There was no updates shared whatsoever throughout the journey. Request you to take this feedback to the concerned teams internally to ensure such a thing is never repeated as it just creates a very bad impression and experience for everyone involved; and it only tarnishes the image of the company.

Ecom Express Customer Care's response, Apr 18, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

As per the update the shipment has been returned back as per the instruction from your shopping portal. The shipment was in transit and before it reached our delivery center, the instruction was received. For further details, you can contact your shopping portal for assistance.

Regards,
Team Ecom Express