Ecom Express — Order undelivered/Returned without contacting the Customer

Teekshna

from Madikeri, Karnataka

Aug 18, 2022

Address:

Madikeri, Kodagu District

Tracking ID: [protected]
https://trackcourier.io/track-and-trace/ecom-express-courier/[protected]

The order was dispatched on Aug 1st expecting it to be delivered on or before Aug 19th to Madikeri- There were no messages regarding the tracking of the order was sent. When I tracked the same, it showed it had reached Madikeri on 7th Aug and I was not contacted at all. Now the status shows Undelivered on 15th Aug, and it is returned. The Courier team says that it was assigned to a guy who is no more working there, and they are not aware of it. They said that the package was there for 3 days, and they were just scanning it without taking any action. How can someone be so irresponsible. I need an answer. This is not acceptable, please get my parcel back. HOW CAN WE TRUST THE SERVICE ?????

Please take necessary actions.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2022

Ecom Express Customer Care's response Dear Teekshna,

Greetings from Ecom Express

We regret for the inconvenience caused due to non- delivery of your shipment as the shipment has been returned back to your shopping portal. Request you to kindly contact them for assistance. Surely we shall take up this matter with our Team to avoid such update and delay in delivery in future.

Regards,
Team Ecom Express