[Resolved] Ecom Express — Order was not delivered, but status updated to delivered

[Resolved] Ecom Express — Order was not delivered, but status updated to delivered

A ak1202 Aug 9, 2021 Sep 1, 2021 This thread was updated on Sep 1, 2021

I had a very pathetic experience with this order. Ecom Express Delivery boy did not come to the location. Neither did he call me for asking Pin. I just got the message that my order was delivered at 4:00PM. I tried to connect with security personnel of the building for confirmation but he said no one came. I myself went down to check but no one had come. I live in a society which is under CCTV surveillance and every courier entry is also recorded by security personnel. Ecom Express delivery boy did not come at all and just updated the status as delivered. Parcel contained precious items. Every time I call customer care, they say that they will resolve issue in 72hrs. They are not even sharing phone number of delivery boy. AWB Number: [protected] Was this information helpful? No (1) Yes (2)
Aug 13, 2021 Complaint marked as Resolved Today, on 13th Aug, 2021, I received my Order. He had delivered my parcel into the adjacent society building as he had some other parcels from that building as well. So, he recovered the parcel today (13th Aug, 2021) and handed it to me in the afternoon. Ecom Express customer support has been notified about the posted complaint. Aug 10, 2021 Updated by ak1202 Why no status update on this so far?????? Verified Support Aug 12, 2021 Ecom Express Customer Care's response Dear Sir/Mam, Greetings From Ecom Express. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address. Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end. Regards, Team Ecom Express Aug 12, 2021 Updated by ak1202 I have CCTV recording with me and phone recordings of delivery boy as well. In cctv footage of my society it can be seen that your delivery boy did not come at all. He just updated the status of the order to delivered without actually delivering the product. I don't know what he did with the order. I will share these proofs with Ajio as well as well as National Consumer Helpline, and will ask them to take action. Its already been 3 days and I have been calling you for resolution each and every day multiple times, but you could do nothing in these 3 days. Aug 13, 2021 Updated by ak1202 Today, on 13th Aug, 2021, I received my Order. He had delivered my parcel into the adjacent society building as he had some other parcels from that building as well. So, he recovered the parcel today (13th Aug, 2021) and handed it to me in the afternoon.
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