Ecom Express — Package misrouted thrice

pj96

from Greater Noida, Uttar Pradesh

Jan 26, 2023

Address:

Greater Noida, Uttar Pradesh

I ordered some products from Nykaa and it was supposed to delivered by Ecom express by 23rd January. It's 26th January and my package has been misrouted thrice!
I tried contacting the customer care executive through their customer support number but they don't seem to have a proper channel of communication. I contacted Nykaa but they also can't do much because the delivery service is a third party service.

How do I resolve this issue and get my package delivered on time???!!

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 27, 2023

Verified Support

Dear Mam,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 1, 2023

Verified Support

Dear Sir

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express