Ecom Express — Package under investigation

Ecom Express — Package under investigation

R RishavSan from Kolkata, West Bengal Sep 19, 2021 Sep 20, 2021 This thread was updated on Sep 20, 2021

Its been 15 days but the consignment is not received yet. Pathetic Service. Called Customer Care several times but they are of no use. AWB No. [protected]. From last 15 days they are saying that the parcel is under investigation and ll be deliverd shortly. But no resolution provided so far. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Sep 20, 2021 Ecom Express Customer Care's response Dear Rishav, Greetings from Ecom Express! Thank you for writing to us. Please be informed that the said shipment is currently untraceable and the same is under investigation by our security team for which we need time and once we get a final update, we would confirm back. Meanwhile, you may contact your shopping portal for assistance. We accept our sincere apologies for the inconvenience caused in this regard. Regards, Team Ecom Express
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