Ecom Express — Package was not delivered but status is delivered

Navdeep Kumar Jain

Oct 15, 2021

Address:	Amruth Nagar, Bangalore
Website:	ecomexpress.in

AWB Number:[protected]

The product was marked as delivered on 12th Oct 2021 but no product was delivered to me. We have been calling Ecom Express everyday and till now there has been solution from them, status of package is still "Delivered" on the Ecom portal but we have not received any product even after 3 days.

Ecom express is not ready to do anything and now my thousands of rupees are stuck or lost.

Delivery agent was able to update status to "Delivered" without any further authentication which means they can simply steal the product or replace the items.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Navdeep,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express