[Resolved] Ecom Express — parcel lost | wrong delivery update | shipping related | awb no[protected]

inspireena

from Indore, Madhya Pradesh

Nov 19, 2018

Address: 110016

Dear sir\ ma'am
My parcel (Awb no[protected] was being shipped by ecom express. It was supposed to be shipped on 11 or 12 november 2018 but due to some technical issue, my contact number was unreasonable for some time! After that, i received only one message from ecom express that i am attaching with.

I tracked on club factory app, it was showing to be redispatch on next business day, but after 2-3 days it was showing delivered but i didn't receive my parcel yet. Then i tracked it on ecom express that is showing that my parcel is delivered on 12 november 2018.

I didn't get my parcel. Kindly help me with this issue and provide me my parcel.

I am attaching some pictures of my order and address on that order supposed to be delivered. Please find them.

+7 photos

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Nov 21, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Comments

Soumya Rana

from Bhubaneshwar, Odisha

Nov 20, 2018

As your ecom express website not working properly. I unable to track my order.The tracking ID is correct when i enter it on ecomexpress tracking page it shows that The no. Is incorrect and not exist. Plese solve this problem as soon as possible.

parcel lost | wrong delivery update | shipping related | awb no - 282221548 - Comment #3275432 - Image #0

Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Soumya,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

Gitesh Yawalkar

from Vasai-Virar, Maharashtra

Nov 20, 2018

I have ordered a product from flifkart, which is made up of glass, and when I got the product it was breaker, you are not taking care of products, and the order is not returning

Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Gitesh,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

Govind Undru

from Amalapuram, Andhra Pradesh

Nov 20, 2018

I dont want my order beacause i can get that product in amalapuram only thats why i want to cancel my order i buyed in amazon.in so please cancel my order ecom express my tracking number is [[protected]] this is my tracking number

Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Govind,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

Krystie

Sep 5, 2020

My customer didn't get her parcel but it shows delivered on 27 july.i complaint many times in ecom express bt they r saying same thing from one mnth tht the process is in follow up.today I got a call from ecom office rewari.they said ur parcel got misplaced from our courier boy nd i[censored]r customer gives us in written tht the parcel is received thn we will refund your money within 2sec..how it could be possible tht she lies if she didn't get any parcel..is this ur refund policy..u take first false statements from customer then return their money..very desappointed from ecom express...pls refund my money..it was prepaid order...

parcel lost | wrong delivery update | shipping related | awb no - 282221548 - Comment #3730242 - Image #0

Ecom Express Customer Care's response, Sep 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Krystie

Sep 9, 2020

My awb no is [protected]...when will I get my money..

Ecom Express Customer Care's response, Sep 12, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express!

We are sorry for the inconvenience caused. The shipment has been declared as untraceable and same has been informed to your shopping portal. Request you to kindly contact them for refund related query.

Regards,
Ramen
Team Ecom Express

Jasonshiba

Aug 24, 2021

I had availed a callme service on 18 th July 2021 and now it has been more than a month but still I haven't received my mobile phone back, so I contacted realme customer care but they told me to wait and wait for many weeks, so therefore now I contacted Ecom express and they told me that my package has been stolen from their delivery center Noida, And when I asked them to solve my problem they told me to contact the seller of my phone, I have purchased this phone from realme.com . My AWB number [protected].