| Address: | 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India) |
I had ordered a product on nykaa with ecom express awb - [protected] on 3rd may, 2022
I got a message on 5th may evening that shipment could not be delivered as I was not available when in reality, there was no delivery attempt on address nor I received any call for the same. I rescheduled the delivery for next day but then again no delivery attempt was made. Till 13th may, the parcel was showing as delivery to be attempted but on 15th may, it was showing that my parcel is in gurugram. I called the ecom express customer care on 17th may, where the representative said that there was an internal issue which was resolved on 15th may and you'll get your parcel in next 24-48 hours. But today, 19 may, I called again to know the status and another rep said that there is an internal issue which would be resolved by 23rd may and after that sometime, you'll receive your parcel and urgent delivery would be done. i am not sure how its an urgent delivery as its already been 15 days and after 23rd would be 20 days. I want to receive my parcel asap now and already fed up with all the excuses. Was this information helpful? | 
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