[Resolved] Ecom Express — Parcel not delivered (out for delivery lock by amazon)

[Resolved] Ecom Express — Parcel not delivered (out for delivery lock by amazon)

M meenu14 from Margao, Goa Mar 31, 2022 Apr 4, 2022 This thread was updated on Apr 4, 2022

My parcel having tracking id[protected] was ordered on amazon and was supposed to be delivered by ecom express. once the parcel had arrived the shipping address after which the parcel is being tagged with OUT FOR DELIVERY LOCK by amazon. 24th march i have called amazon and they have removed this lock. to reassure i have contacted ecom express on the same date and being informed that the parcel will be delivered in 24 to 48 hours. today i.e. 31st march i enquired again about my parcel with ecom and they informed me again to call amazon to remove the out for delivery lock. how many times do they expect me to do the same. to save time i has ordered online and here they have been wasting my because i have to call both sides again and again. this is a completely dissapointing since there is no co-ordination among amazon and ecom express teams. Was this information helpful? No (0) Yes (1)
Apr 4, 2022 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Apr 04, 2022 Ecom Express Customer Care's response Dear Sir/Mam, Greetings From Ecom Express. We regret for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address. Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end. Regards, Team Ecom Express
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