[Resolved] Ecom Express — pathetic customer service fraud company from panjim branch | |
Not only have i not received my courier which has been lying with the destination branch from 30th may. Showing out for delivery since 31st may. Today is 2nd of june still not received my courier. Even after calling the customer care helpline and logging a complaint with them i still did not receive the package. I finally asked them to give me the contact no. So i could personally call and find out what the issue is. The contact numbers from the panjim branch no: [protected] no answer/ switched off. [protected] contact of mr. Vijay pujari, supervisor: ringing or busy on another call [protected] main branch no given... Ringing but no answer from any of the above numbers. Have been calling these nos. From the last 3 days. Worst experience ever. Is this the service expected from a courier company Was this information helpful? | |
Jul 8, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Jun 07, 2018 Ecom Express Customer Care's response Dear Shaneta, Greetings From Ecom Express We regret for the inconvenience caused regards to the delay in delivery, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance. Regards, Ecom Express Team | |
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Hasbeen show delivered but not received products me and my family member
Greetings From Ecom Express
We regret for the inconvenience caused to you, we shall cross check with our centre and try to get issue resolve
Regards,
Ecom Express Team