[Resolved] Ecom Express — pick up failed message | |
My name is naseem. I orderd flipkart product. That is coming through courier Ecom express.. The tracking id is [protected]... There is no update in 2 days.. It shows only pick up failed..25 th march is delivery day. But i am not sure it come on that day... I called ecom express and they said it will be by katrocket. They said contact katrocket.. But i dont find any number of katrocket. Please reply me soon. Was this information helpful? | |
Apr 26, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Mar 25, 2019 Ecom Express Customer Care's response Dear Sir/Greetings from ECOM Express Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance. Regards, Team ECOM Express Verified Support Oct 28, 2021 Ecom Express Customer Care's response Dear Naseem, Greetings from Ecom Express. Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Regards, Team Ecom Express | |
 9 Comments | |
Comments
This is not the first time I'm complaining about Ecom express. The Gangtok brand doesn't do there work at all. My product has not been delivered yet. Awb no[protected] please help me out with this. I ordered another product too on the same day which I have received 5 days ago and this product I haven't got
Ecom Express Customer Care's response, Mar 28, 2019
Verified Support
Dear Yashi,
Greetings From Ecom Express
We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve
Regards,
Team Ecom Express
Greetings From Ecom Express
We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve
Regards,
Team Ecom Express
Ecom Express Customer Care's response, Mar 28, 2019
Verified Support
Dear Yashi,
Greetings
With reference to your query regarding the AWB number 991727876, as per our records the said shipment has been delivered at 26 Mar, 2019 at 17:23 hrs on the registered address. Request you to kindly cross check with your family members.and confirm back in case you have not received the same or require any further assistance from our end please write us customercare@ecomexpress.in.
Greetings
With reference to your query regarding the AWB number 991727876, as per our records the said shipment has been delivered at 26 Mar, 2019 at 17:23 hrs on the registered address. Request you to kindly cross check with your family members.and confirm back in case you have not received the same or require any further assistance from our end please write us customercare@ecomexpress.in.
It shows pick up failed from last two days my AMB no. Is. [protected] . please resolve the issue
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The tracking id Is protected on ecom express The tracking id is [protected]... There is no update in 3days.. It shows only pick up failed..
My tracking id is [protected] on ecom express .. i have ordered this on 5th October..today it is 13th October. The parcel has reached guwahati (assam) and from there everyday they pick up for shipment and everyday it gets cancelled. I don't understand what's going on. But please understand i am in urgency and I won't be able to receive the parcel after 18th October because i will be out of town . Please understand my situation . Its a request please
My tracking id is [protected] on ecom express .. i have ordered this on 5th October..today it is 13th October. The parcel has reached guwahati (assam) and from there everyday they pick up for shipment and everyday it gets cancelled. I don't understand what's going on. But please understand i am in urgency and I won't be able to receive the parcel after 18th October because i will be out of town . Please understand my situation . Its a request please
Ecom Express Customer Care's response, Oct 19, 2021
Verified Support
Dear Mayur,
Greetings from Ecom Express!
Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.
Regards,
Team Ecom Express
Greetings from Ecom Express!
Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.
Regards,
Team Ecom Express
Ecom Express Customer Care's response, Oct 26, 2021
Verified Support
Dear Sir,
Greetings from Ecom Express
Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express
Greetings from Ecom Express
Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express
My tracking id is [protected] on ecom express .. My order got shipped on 5th October..today it is 15th October. The parcel has reached guwahati (assam) and from there everyday they pick up for shipment and everyday it gets cancelled. I don't understand what's going on. But please understand i am in urgency. And if my product gets cancelled you will responsible for it. I ordered the item during sale so some kind of problem won't be good. Please understand my situation . Its a request please
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lube
I am facing the same problem. 4 days in a row pick up has been failed.. shipment not ready, I don't know when will I get the order, so irresponsible
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Sir delivery agent is saying you have to take the parcel from office otherwise i will cancel the order.
So, sir please deliver my product. I can't go 10km far to take my product.
I have gaved delivery charge. So why should i go. To take my product.
Please resolve my problem.
Greetings from ECOM Express
With the reference to your query regarding the AWB number 8501721791, pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.
Regards,
Team ECOM Express