Ecom Express — Picked my parcel, but not in update and no response

Ecom Express — Picked my parcel, but not in update and no response

K Kanthasenthil from Peravurani, Tamil Nadu Oct 25, 2021

Good morning sir, I have booked a kiaaron saree from meesho. Which was delivered to me on 13th October.On same day I placed a return pick up. Because of product quality. Ecom express courier partner has collected the product on 14 th October, But not updated as picked up. It's been a 10 days which I had no idea, since 14 th October to 24 th October till date, I'm calling meesho customer care regarding status of picked up and everyday they are telling to me. Your product is not picked up yet. We will not be able to process the refund I'm mentally getting harassed by the company's irresponsible. It's almost 10 days I'm following them. I'm really fed up. So please help me in getting my refund. It will greatful to you. Costumer care complaint number 16164089 Order number #[protected] Was this information helpful? No (0) Yes (2)
Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 28, 2021 Ecom Express Customer Care's response Dear Kanthasenthil, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused, we will surely get this investigated. Request you to kindly provide the 9 or 10 digit AWB / tracking number to assist you on the same. Regards, Team Ecom Express Oct 28, 2021 Updated by Kanthasenthil They did not sent any sms. The made a call picked the item at 14’ th October around 12 pm Oct 28, 2021 Updated by Kanthasenthil I called so many time. But they are irresponsible talk. I am very sad about the problem
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