Ecom Express — Pickup reschedule

I ordered an item on myntra on 19th june on 26th june in myntra site it showed 'item is shipped' with awb number:[protected], but while checking ecom express site it shows pickup reschedule continuously for 3 days usually it takes 2 to 3 days for delivery of an item from bengaluru when using other shipping services. I think they don't care about their customers
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
G P K's [Complaint's author] reply, Jun 30, 2020
2014392892
Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Ramen
Team Ecom Express

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