Ecom Express — Prepaid product cancelled but showing delivered

Ecom Express — Prepaid product cancelled but showing delivered

M MoupaliSaha from Powai, Maharashtra

I had ordered a t-shirt from Ajio which was to be delivered by Ecom express. I had called the delivery executive of Ecom express and told to cancel my delivery as I'm out of state. Also on call from Ajio I told to cancel my package. But the delivery status of my package shows it was delivered. It was a prepaid package. I want refund. Please look into the matter. AJIO order ID: FL[protected]/[protected] Ecom express AWB no[protected] Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint.
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MoupaliSaha

from Powai, Maharashtra

I had declined the the package and asked to cancel it.

MoupaliSaha

from Powai, Maharashtra

Plz refund this

Ecom Express Customer Care's response, Oct 26, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Ecom Express Customer Care's response, Oct 26, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express