Ecom Express Private Limited — my parcel is delayed and no proper response

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	ecomexpress.in/tracking/?awb_field=2548739760

Hello team,

I have booked the fast tag fro payt on 29th nov and they have dispatched the produt to e comm courier on 5th dec and the product reached hyd on 7th dec and as per the date of delivery it must be on 9th de and they suddenly changed to 11th december and when i called today being 11th there is no response and when i callled the customer care the agent just put me on hold for long time and he just vanished. My awb number is [protected]. It reached hyd on 7th dec and no signs o[censored]pdate on the website after that.
7 dec, 2019 location status
16:27 hrs hyderabad bag connected from hub
11:11 hrs hyderabad bag scanned at hub
00:41 hrs delhi bag connected from hub
06 dec, 2019 location status
23:35 hrs delhi bag scanned at hub
20:38 hrs delhi bag connected from dc
19:44 hrs delhi shipment connected to hyderabad-hyr
19:44 hrs delhi shipments arrives at processing center
18:10 hrs delhi shipments arrives at processing center
15:08 hrs delhi shipment picked up from seller
13:29 hrs delhi out for pickup
11:21 hrs delhi out for pickup
11:15 hrs delhi pickup assigned
07:04 hrs delhi pickup rescheduled
05 dec, 2019 location status
18:30 hrs delhi pickup failed, shipment not ready
17:58 hrs delhi out for pickup
17:56 hrs delhi out for pickup
14:31 hrs delhi pickup assigned
14:31 hrs delhi out for pickup
13:55 hrs delhi shipment information received

This is just poor communication from a reputed courier company and just nonsense from an untrained customer care executive representing that company.