Ecom Express — product delivery is pending

I have ordered a mi a3 mobile from snapmint mobiles.. They have couriered it through ecom express. The expected date of delivery was on 25th october. But you people have kept that box in biwandi office from last 2 days. Please deliver it today. I need to gift that thing to my daughter. Its a diwali gift to her. I do nt see any faster service from your side.

Awb - [protected]
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2019
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings From ECOM Express.

Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team ECOM Express
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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