[Resolved] Ecom Express — Product is not being delivered to me

[Resolved] Ecom Express — Product is not being delivered to me

S Suraj Potti from Hyderabad, Telangana Dec 24, 2021

I have ordered a product from GoMechanic and the shipment has been started on 14th December 2021 via Ecom Express. The Guaranteed delivery date was 18th December 2021. Due to some issues the delivery date has been changed to 20th December 2021 by Ecom Express. However, the parcel has reached Final Delivery center on 18th December 2021 itself. Till today (24th December 2021), I haven't received the product. When I call the customer care executives, they have provided the address and asking me to go there and collect instead of attempting delivery at least once till now. Can you please help. Was this information helpful? No (0) Yes (0)
Jan 31, 2022 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Dec 24, 2021 Updated by Suraj Potti AWB #[protected] Verified Support Dec 27, 2021 Ecom Express Customer Care's response Dear Suraj, Greetings from Ecom Express We regret for the inconvenience caused. With reference to your query regarding the said tracking number, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit. Please confirm if the shipment is undelivered to assist you. Regards, Team Ecom Express Dec 28, 2021 Updated by Suraj Potti Hi, As per your comments above, the said AWB shipment is out for delivery on 27th December 2021. Today is 29th December 2021, however the shipment is still not delivered. Do you really think it should be Out for delivery since 2 working days? just to travel 3-4 kilometers? Dec 28, 2021 Updated by Suraj Potti Please read it as 28th December 2021 instead of 29th December.
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YSL PrasanthKumar

Dec 27, 2021

Hi ECOM Team,
I have a product with number #[protected] which reached Hyderabad DC on 20th December, as per them it should reach me on 21st December, till now its have not reached us and if we reach customer care they are saying we are escalating to next level. Is this the solution for that. I requested them to share the contact number and they are saying its not reflecting in there application, is this way the ECOM Express will work ? I am notsure my packet will come or not but hope so to get this year.