Ecom Express — Product missing in the package

Ecom Express — Product missing in the package

H himanshu9403 Mar 18, 2023 Mar 21, 2023 This thread was updated on Mar 21, 2023

I ordered gold coin 0.5 gram * 6 qty from Ajio vide order no. FN[protected] which was dispatched from ECOM vide AWB [protected] and package was received on 17.03.2023. When I opened the package only 1qty gold coin was in the package and rest 5 qty was stolen by the courier company. Request you to provide the resoluton as soon as possible by investigating the matter.This is not fisrt time the ECOM is doing this. I saw in past that the delivery boy replaced original product with the fake product. Please take a suitable action against the company. +1 photos Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint.
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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 20, 2023

Verified Support

Dear Himanshu

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

himanshu9403

Mar 21, 2023

AWB No. is [protected]

Ecom Express Customer Care's response, Mar 23, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

As per the tracking number only 6 pieces should be there and that's what has been delivered. Request you to kindly contact your shopping portal in this regards.

Regards,
Team Ecom Express