Ecom Express — product not being delivered even after reaching destination centre

Rohithaala

Address:	Ecom Express
Website:	Ecomexpress.com

My order, which was placed on 24-jun-2020 was supposed to be delivered by 30-jun-2020. The tracker initially showed that the package received in hyderabad hub on 29-jun. Since then, the bag is being scanned at the hub everyday, but is not being set out for delivery. It is 04-july today, and i am still waiting for the product, which is already a week late. Tried contacting customer service and they are not providing local delivery agent contact (Which i said i would go and collect myself). The awd tracking facility is a of no use, as they are holding the product in my city (Hyderabad) and are just not delivering it. Even if you could help where the product is, i am happy to go and collect. Very poor service and customer contact agents. Not helpful at all!! A nightmare!
Regards,
Rohith (Awd: [protected])

Was this information helpful?

No (0)

Yes (0)

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express