[Resolved] Ecom Express — product not delivered and being sent to wrong location.

Aditya Kumar Meena

from Ajmer, Rajasthan

Address:	New Delhi, Delhi, 132140
Website:	ecomexpress.in

The courier (Awb no.[protected] was picked up from panipat, haryana and to be sent to oneassist, delhi office. The delivery was assured on 26th dec, 2018.

It has already been 28th dec, 2018 and package has been sent to kadapa hub (Andhra pradesh).

May i know why it has been sent to andhra pradesh when delivery is of delhi?

I am in contact of ecom customer service, but their replies are not even satisfactory.

Please give me explanation of the same and deliver my parcel at the earliest as it is very urgent.

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Jan 2, 2019

Complaint marked as Resolved

Item has been delivered.

Ecom Express customer support has been notified about the posted complaint.

Dec 28, 2018

Updated by Aditya Kumar Meena I have yet to receive any communication from their side, waiting.

Verified Support

Dec 29, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the Airwaybill Number.[protected], the said shipment is currently in transit to Gurgaon hub. You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

Jan 01, 2019

Updated by Aditya Kumar Meena The shipment is still there on your delhi hub, it needs to be delivered in delhi only. When will it be delivered?
Its already beed 9 days for sending a pracel fron Panipat to Delhi (90kms), you guys have taken 9 days for it and still it is undelivered.
Shame on your courier service and on your customer service as well.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered.

Regards,
Team Ecom Express