Ecom Express — Product not delivered and no response from the customer care and delivery agent

Ecom Express — Product not delivered and no response from the customer care and delivery agent

U username123456789 Sep 4, 2021 Sep 7, 2021 This thread was updated on Sep 7, 2021

I had ordered a package from an online retailer few weeks ago. it reached the final delivery station but is not delivered even after a week. it becomes out to delivery daily and becomes undelivered by giving some random reason as "costumer not available", "costumer requested for future delivery". after a few days, it is now going back to the seller. it is still not delivered. poor delivery agencies even after paying the delivery charges. https://ecomexpress.in/tracking/?awb_field=[protected] Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Sep 04, 2021 Updated by username123456789 the delivery agents didnt even call us atleast once but gave the false reasons in the tracking page Verified Support Sep 07, 2021 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from Ecom Express! Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team regarding your undelivered shipment and expedite the delivery. The delivery person may coordinate with you before his visit. Please revert in case the shipment is undelivered or if you want to cancel. Regards, Team Ecom Express
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