Ecom Express — Product not delivered ,and showing consignee requested for further delivery. Cheating customers

My product is not yet delivered to me . I have ordered it on 25 January 2021 . On 29th January it said product is out for delivery but I didn't get it and then it was showing consignee requested for further delivery which I have not requested, then how can it show so. And now its more 7 days since then I, e its now 6 february and my parcel is not yet delivered to me. It was a prepaid order, I have already paid for
But ecom express is showing very irresponsible behavior. Not trustworthy towards their customers . Kindly deliver my parcel as soon as possible its already 7 days above on delivery date.