Ecom Express — product not delivered but ecom updated status as delivered | |||
Awb number [protected] on 17.02.2020 i received message like your product will be delivered today but still i didn't receive my product but they updated status as product delivered. I have visited that courier office they convinced me don't raise any complaints we will deliver your product by tomorrow that is 20.20.2020 but still no one called me or came to my address updated mobile number is my registered number only. This is not 1st time i am facing this issue on 3rd time i will not let this time if i didn't get my product surely i will escalate this to consumer court Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Feb 20, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in. Regards, Team ECOM Express Verified Support Feb 21, 2020 Ecom Express Customer Care's response Dear Mam, Greetings With reference to your query/complaint regarding non recipt of shipment AWB number [protected], the said shipment has now been delivered at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Ecom Express Team | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings from ECOM Express
As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.
Regards,
Team ECOM Express