Ecom Express — Product not delivered but took my money

Sir, I have been cheated by this greedy ecom express company.i had ordered a battery for my mobile and paid earlier an. Amount of rs469.i ordered it on 28th of October & I was supposed to get the parcel on 4th of november.my AWB nois-[protected], name-rbiswal..sir, main issue is neither my product was given to me nor refund but each and every time I lodge a complaints I would be said that my problem will be solved soon & also in 1/2an hour.but sir see today i.e 9th of november.just count the days 5 more days from 4/11/2021 .but still now no solution.why sir, is this the new style of cheating and stealing money from innocent customer.how thief like activities is being done by the delivery boy.sir, please give my parcel as soon as possible please