Ecom Express — Product not delivered even after days

ways_unknown

Address:	Vadakara, Kerala, India
Website:	ecomexpress.in

I ordered a product on amazon on june 14th and the product was shipped via ecom express. According to the website, it reached ecom express vadakara dc (Kerala) on june 22. The office is only 4km or so. But till today (June 28) there hasn't been the slightest of response from your delivery team. No calls! No messages! Nothing! The local office does not even have a contact number on google or anywhere else. You only took 6 days to ship from gurugram (Haryana) to my nearest place, that too in this lockdown time, which is fine. But to take another 6 days (Without notifying) to hand over the product is completely irresponsible from your team. It was supposed to be delivered by june 27 (Yesterday) according to amazon. But no info or anything on delivery date your website😑. Kindly resolve my issue and deliver my product asap!!!

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Jun 30, 2020

Updated by ways_unknown AWB([protected])
Horrible experience now how dare your team return a shipment that I was not even contacted for pickup? Give my shipment!! You better fire your delivery team at Vadakara DC. This is not the first time they have done this. I will consider contacting and letting Amazon know of this horrible service.