Ecom Express — product not delivered in home

Sir with regards i want to inform you that your courier service employs donot deliver products we ordered from different sites in our home. Instead of doing so they used to call us to a common point at any time. When i asked about why they are not delivering products in home they simply replied we are not able to track your location (For your information my home is only one minute away from that common point) and their main excuse is that you donot give enough mileage permit to deliver them in home.
Sir if you cannot provide your service at home why do you agree with online shopping sites when they said it's a home delivery.
So basically according to your rule we have to leave all our works just to reach to your service which is primarily your job at any time. It does not matter at all if we are in hospital or 20 km away from home.. I am reporting this from azad, north lakhimpur, assam. If you look at this issue many customers will be grateful.
With regards.