Ecom Express — Product not delivered post 10 days delivery

Address:

10th Floor, Ambience Tower II, Ambience Island, Gurugram - 122002 Haryana

Product was booked on 25th of December, even after multiple follow-up no dates / updates are provided neither the product was delivered, nor the mail was addressed. No dates were provided, only point of contact (IVC) still states expected date as 30th Dec 2023.

Tracker : https://ecomexpress.in/tracking/?awb_field=[protected]

Also, the product was delivered to nearest hub (Dholi, Bihar), but now the tracker states it in Lucknow (U.P), not sure if it is being taken back, tried multiple time but no communication received. 10 days of in transit and utter silence. Please get me out of this harassment. Thank you.