Ecom Express — Product not delivered/ returned without my permission

Sanskriti2224

from Dhanbad, Jharkhand

Oct 27, 2021

Address:

Sunita shree residence flat no B1, Hiram ring road , kusm vihar

My parcel delivery date was of 21st october 2021
And since then each n every day I called and message these delivery executives to deliver my order and they delayed it for 1 week
And after 1 week one day they said
That they have returned the parcel because I didn't recieved it
This is unacceptable

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Ecom Express customer support has been notified about the posted complaint.

Oct 27, 2021

Updated by Sanskriti2224 Ecom Express Executive [protected] PIN 12534 will deliver your ONLINE order [protected]. Pay Rs 288.0(CASH, UPI, Payment Link). Code to refuse is 237932

Person whom I spoke for my parcel delivery - ankit dolly kr
Phone number - +[protected]

He was very rude and aggressive and he returned my order without even trying to deliver it

Verified Support

Nov 01, 2021

Ecom Express Customer Care's response Dear Sanskriti,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express