Ecom Express — Product not delivered yet and no responses from delivery agent

Rajalakshmi Rajagopal

Jun 3, 2021

Address:

Ecom Express, Valamparambil Buildings, near Kochualumoodu, Kumaranalloor, Kottayam, Kerala 686016

Hi Team,

I have ordered a phone charger and the product not delivered yet. The delivery date was two days before. Till this time, the delivery agent didn't contacted me. When I tracked the order, I came to know that, the delivery agent given reason as the customer wasn't available to collect the item. Such a false reason. Kindly deliver the product at the earliest and take action on the irresponsive behaviour.

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Ecom Express customer support has been notified about the posted complaint.

Jun 03, 2021

Updated by Rajalakshmi Rajagopal Very irresponsive behaviour. If he couldn't deliver the item due to any reasons related to Covid, the agent could've informed me and I would've thought of other options. But in this case, nothing like that has happened yet. The product is pre-paid and I am in need of it too. So, I expected some more better responses from the delivery service.

Verified Support

Jun 06, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express