Ecom Express — Product not pickup also not cancelled

Address:

Shop No. 02, Tulsi Sharam Society Ni vadi Same, Shayamdham Chock, Nanavarachha

Order number[protected]meesho)
tracking number - [protected]
mobile number -[protected], [protected]
i'm raise return request 27 december 2022
ecom express courier boy say you come to office and submit the order i'm not pickup the order
last date 28/12/2022 till the date order was not cancelled or not pickup
still show that order as not pickup by ecom express
also i send mail about the [protected]@ecomexpress.in but also answer
or customercare support call also not working or no answer
and customer login also not work
all service bad

no resoluthion given by 1 month