Ecom Express — Product showing delivered but actually not delivered so far

I ordered a product from shopee application which were shipped with Ecom Express but in the application it is showing the product has been delivered but actually it is not delivered to me so far. I didn't get the product
And in the application it is showing product delivered and payment done.

Product tracking number is [protected].

Please solve my problem I want my product as soon as possible.

Thank you.