Ecom Express — Product was not delivered

Placed an order on Sunday, 28 February, 2021 from Cilory Website. The shipment was through Ecom Express. Till 3rd of March website status showed as "Shipment in-scan at DC" after that there was no update till 7th March. On 8th March I got a call from the Ecom Express delivery executive asking for my availability at the given address. I clearly said I am at home so he can deliver the product, he disconnected the call saying he will come and deliver the product in sometime. After that I did not get any call or update through message/mail. When I checked the status on Ecom Express website it showed the status as "Shipment un-delivered Consignee requested for future delivery". I raised a concern on their website regarding this and there was no response from them. Today when I checked the website status it is showing as "Shipment RTO Lock". I have done online payment for my product. Now I expect my product to be delivered in a decent way. Highly unprofessional and unethical behavior from Ecom Express. Attached screenshot for reference.
Order Number: 3025382, AWB Number: [protected]