Ecom Express — Products Not Being Delivered - False information being reported on shipping portal

Address:

Thalassery, Kerala, India

This is a long standing issue with the Thalassery, Kerala branch of Ecom express.

The delivery executives fraudulently keep marking parcels as being "out for delivery" but make no attempt to deliver them. They occasionally place calls to the registered mobile number, but when we pick up the phone, it is dead silent without anything being heard. If we try to call back, all we get is hold music, post which the call is cut.

Post this, the executive marks the package as "Consignee requested for future delivery"

Eventually the product gets returned after 5-10 days. This is a repeated issue that has been occurring for over more than a year. This has been reported to customer care multiple times, post which we get the response that our "feedback has been recorded". Post this, there has been no action taken in the last few months that has remediated this situation.