Ecom Express — Received different item and not exchanged

Address:Visakhapatnam

My order no is 43016677_1 through Ecom Express from Nagajyothi m
I have recieved different item. My dealer told me he will exchange.
It's already 10 already. No one has come to exchange my product.
My return code is 394101, 78.
My dealer contact no is not working.
Try to solve this issue
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Ecom Express customer support has been notified about the posted complaint.
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Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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